DHL Industrial Projects Makes Strategic Investments To Enhance Customer Experience In Middle East And Africa

DHL Industrial Projects, a unit of DHL Global Forwarding that manages complex logistics projects including deep sea chartering activity and heavy-lift cargo, is establishing its Center of Excellence (COE) in Dubai for overall project management and implementation, and supported by competency centers in Egypt, Ethiopia, Kenya and Turkey.

This follows the growth of industrial projects in Middle East and Africa. In addition, DHL Industrial Projects aims to further strengthen its position as the preferred supplier and forwarder for key International Oil Companies (IOCs), Engineering, procurement and construction (EPC) companies as well as leading industry players in the oil and gas sectors.

“Given the complex intricacies of these large-scale shipments, each with its own unique requirements, any small missteps in the Industrial Projects world could potentially have massive repercussions,” said Moustafa Elbanhawi, Vice President, DHL Industrial Projects in Middle East and Africa. “It is therefore paramount that every one of us across the region is singular in our pursuit to find the best solutions while upholding the highest operating standards. Focusing our team on these core competencies will place us in good stead to deliver best-in-class services to our customers,” he added.

Intended to drive synergies in the region, the Dubai COE will oversee and coordinate complex projects for the Gulf countries and the region as a whole. It will be supported by teams in Ethiopia and Kenya which will predominantly manage projects out of Sub-Saharan Africa; Egypt’s team will specialize in air freight chartering and coordinate projects for North Africa, and the Turkey competency center will coordinate ocean freight requirements and administer projects across Iraq and Central Asia. In total, there are more than 40 employees in the Industrial Projects team who manages the end-to-end logistics process, backed by DHL’s extensive global network and deep expertise in the region.

For more information on DHL Industrial Projects, please refer to the accompanying fact sheet:
http://release.media-outreach.com/i/Download/28602

50 Years DHL

In 2019 DHL is celebrating 50 years since the company’s founding by three entrepreneurs in San Francisco in 1969. DHL began as a disruptor to the traditional delivery industry, circumventing bureaucracy with an innovative new service to deliver documents by air overnight. Since then, DHL has grown into a globe-spanning family of DHL companies with about 380,000 employees in over 220 countries and territories that covers the entire spectrum of logistics and supply chain services. DHL’s customer-centricity and can-do culture have fueled five decades of innovation — from the DHL 1000, one of the first word processing computers in the world, to using the purpose built StreetScooter, an environmentally friendly delivery vehicle powered by an electric drive and developed by Deutsche Post DHL Group. With the Mission 2050 commitment to reach zero group-wide emissions by 2050, DHL is continuing to be a trailblazer in the logistics industry.

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DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

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